My Resumé

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Communications, marketing, and operations leader with 25+ years of experience driving public engagement, strategic communications, branding, digital media, and organizational improvement initiatives. Proven success leading teams, developing high-impact communications campaigns, improving service delivery, and delivering measurable results across public-sector, nonprofit, and media organizations.

EXPERIENCE

Southern Nevada Health District — Las Vegas, NV

Health Cards Supervisor | November 2022–Present

Lead a 22-person team processing nearly 100,000 Food Handler Card and Body Art Card applications annually, managing front desk operations at our main public health center, and staffing the Health District’s central switchboard.
Reduced no-show rates for Health Card appointments from 32% to 13% by implementing a same-day scheduling model.
Continuously refine public-facing communications around Food Handler Card and Body Art Card processes and policies, incorporating customer and industry feedback to improve clarity and reduce friction.
Audit legacy departmental procedures and implement iterative improvements that increase throughput, streamline workflows and expand staff autonomy.

Southern Nevada Health District — Las Vegas, NV

Publication Specialist | November 2016–November 2022

Expanded the educational reach of an 800-employee public health agency by leading the development and execution of marketing campaigns, print and digital materials, social media content, and video productions in partnership with agency-wide subject matter experts.
Built and maintained a responsive WordPress site delivering COVID-19 testing and vaccination information to more than 3 million unique users during the pandemic.
Managed social media, print and out-of-house advertising campaigns with budgets up to $80,000, targeting both broad Southern Nevada audiences and specific at-risk populations.
Established brand identities for new programs, services, and events while maintaining consistency with agency standards.
Directed, shot and edited a 20-part food handler safety training video series that has surpassed 1.5 million views, serving as the agency’s primary pre-exam resource.
Strengthened internal communications through writing, editing, and designing employee publications.
Co-chaired the Employee Events Committee and led the subcommittee planning the agency’s annual service awards gala.

The Gay and Lesbian Community Center of Southern Nevada — Las Vegas, NV

Director of Marketing | December 2013–November 2016
Graphic and Web Designer | February 2013–December 2013
Contract Graphic and Web Designer | August 2007–February 2013

Drove participation across more than 30 programs, services, and special events through targeted print materials, social media promotions, video content, and a mobile-responsive website.
Served as primary media liaison, authoring press releases and cultivating press relationships that positioned The Center as Southern Nevada’s leading community voice on LGBTQ topics.
Wrote, edited, and designed Center-focused content published in local magazines, extending organizational reach to broader regional audiences.
Doubled donation totals during Nevada’s Big Give in both 2014 and 2016 through strategic campaign execution.
Provided brand direction across 13 fundraising events and chaired 2014’s “ARTrageous Vegas: Artists in Wonderland” gala.

The Gay and Lesbian Community Center of Baltimore — Freelance

Art Director | October 2011–September 2015

Led visual design and production of 50 issues of Gay Life magazine and four annual Baltimore LGBTQ Visitors Guides.
Designed, developed and maintained Joomla and WordPress websites supporting community outreach, event promotion, and organizational communications for The GLCCB, Gay Life and Baltimore Pride.

Stonewall Publishing — Las Vegas, NV

Editor/Creative Director | May 2007–December 2010
Assistant Editor/Art Director | June 2005–May 2007
Senior Graphic Designer | March 2004–June 2005

Designed all cover and editorial layouts for more than 100 issues of QVegas and Out Las Vegas magazines, plus specialty publications including the Las Vegas Pride Guide, Findlay Voice, and Windermere Homes & Living.
Produced hundreds of advertisements that elevated the visual identity and market presence of local businesses.
Served as editor-in-chief across all editorial functions — writing front-of-book content and features, setting issue focus, assigning freelance contributors, directing and shooting photo coverage, and editing all final content.
Built and maintained QVegas.com and the QVegas Business Alliance membership website.
Sustained editorial quality through the Great Recession by pivoting to volunteer contributors and university journalism students when the contributor budget reached zero.
Supervised three staff designers alongside a rotating roster of freelance writers, photographers and illustrators.

Lakeway Publishers — Tullahoma, TN

Advertising Designer | April 2003 – February 2004
Advertising and Publications Designer | September 1996–February 1999

Designed print-ready advertisements for five weekly Middle Tennessee newspapers and produced cover and layout work for quarterly and annual special publications, spanning both manual paste-up and early desktop publishing techniques.

SKILLS

Strategic Communications • Public Relations • Marketing Campaigns • Public Outreach • Internal Communications •
Crisis Communications • Brand Management • Content Strategy • Team Leadership • Employee Engagement •
Event Leadership • Process Improvement • Stakeholder Engagement • Adobe Creative Cloud • Website Development •
Video Production • Digital Photography • Audio Production • Voiceover Narration • AP Style Writing & Editing

EDUCATION

ADDITIONAL TRAINING

FEMA G290 Basic Public Information Officer Training
FEMA Incident Command System 100, 200, 300, 400, 700, and 800 Trainings

HONORS